FAQ

To find the most accurate belt size, please click here for measuring instructions. 

The simplest way to determine a Montauk Outiftters’ belt size is to add 2 inches to your pant waist size. If the recipient is an odd pant size (33, 35, etc.), add 3 inches to the pant size to obtain the correct size belt. If they wear multiple pant sizes, use the largest size to calculate the correct belt size.  This formula works best for chino style or dress pants.

We believe in doing things the right way, which is why all our belts are crafted in America with an unwavering commitment to quality. We deliver belts using only the finest leather and marine-grade yacht braid to ensure our belts will last a lifetime. 

All belts purchased from Montauk Outfitters are fully guaranteed against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product. 

Our lifetime guarantee covers leather craftsmanship, double flat braid material and belt hardware. This guarantee does not cover normal wear and tear or natural breakdown of colors and materials over extended time and use; accidents, water/liquid damage, improper care, neglect, alterations made by a third party, sale products and knockoffs are excluded. Proof of purchase is required, and the lifetime guarantee is non-transferable beyond the original owner.

If a product fails due to a manufacturing or material defect, we will repair any defective part on the item free of charge.  If we are unable to perform a functional repair on your item, we will gladly replace it.  Shipping and handling charges may apply.

Please note that we began offering our Lifetime Guarantee as of July 31, 2024. If your item was purchased before this date please contact us and we will do our best to make it right. 

You can check the status by clicking the link in the order confirmation email that was sent after purchase to the email address entered with your order. If you cannot find the confirmation email or do not have your order number, you can email us at admin@montaukoutfitters.com and we’ll be happy to provide an update.

You will be emailed a tracking number for your order as soon as our team generates a shipping label and fulfills your order.

To provide you with world class service, we fulfill orders quickly to get them to you as soon as possible. As a result, there is a short time frame where we are able to change or cancel orders. If you contact us immediately we will try our hardest to make any changes but are unable to guarantee it.

If you are looking to cancel an order that was recently placed, please contact us immediately at admin@montaukoutfitters.com Monday thru Friday between 8am & 5pm ET and our team will be happy to assist you.

Please note that once an order has shipped we cannot change the address.

We take great pride in all of our packaging, but do not offer gift wrapping services at this time.

If you are not 100% satisfied with our products, we're happy to accept exchanges and returns of unworn, unwashed and undamaged merchandise. All exchanges and returns much be initiated within 30 days of delivery to be eligible. All returns must be accompanied by the original packing slip or receipt and in the original box.

To initiate an exchange or return, please reach out to our team at admin@montaukoutfitters.com.

Got questions? Read through our full exchange and return policy to see if it's already answered there.

We make every effort to have our products available for exchanges. If for some reason the item you'd like is currently backordered, please contact us at admin@montaukoutfitters.com and we will reserve one for you. It will ship as soon as it is received in stock. If the product you'd like to exchange for has been or is being discontinued, we will make every effort to get you one and will contact you via email or the phone number you provided with your return to discuss alternatives if needed.

After we receive and process your return, we’ll send you a confirmation email and issue the appropriate refund to your original form of payment within two business days. Please note that it may take up to 10 additional business days for your credit card statement to reflect the refund. Unfortunately, this part is out of our control.

Items marked "Custom" or "Final Sale" are for keeps. There are no returns or exchanges on "Final Sale" items.

We work hard to fulfill your orders quickly and accurately. Orders placed weekdays before 5PM EST are processed next business day. Orders placed after this time or over the weekend are processed on the following business day. Where applicable, our free shipping offer is via USPS and packages typically arrive within 3-5 days of their ship date.

During US holidays and around Father's Day we typically experience higher order volumes, and as such packages may experience a 1-3 business day processing delay. We promise getting you exactly what you ordered as fast as possible is our priority.

Our fulfillment center operates in accordance with all major U.S. holidays. All orders placed on a holiday will be fulfilled the next business day.

We currently do not ship orders outside the US.

There are several reasons why a shipment might be delayed. Typically, delays result from order-related data discrepancies. For instance, if incomplete shipping information is provided such as a missing apartment number or the incorrect zip code, your order may be delayed.

Your order may also be delayed if the item you order is on backorder / preorder or out of stock. A customer service representative will contact you If we do not have an item readily available to ship. 

We currently accept the following payment options: Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and Meta Pay.

We reserve the right to change our payment options at any time.

We periodically offer deals, promotions or final sale offers. When we do, discounts and offers cannot be combined.

Montauk Outfitters is based in Montauk, NY. Though we may not have a physical office space, we welcome you with open arms to visit the East End, and if you find yourself nearby, don't hesitate to reach out! There's a cold beverage on us with your name on it. Cheers!