FAQ

Click here to check out our full sizing guide: Size Guide

You can check the status by clicking the link in the order confirmation email that was sent after purchase to the email address entered with your order. If you cannot find the confirmation email or do not have your order number, you can email us at admin@montaukoutfitters.com and we’ll be happy to provide an update.

To provide you with world class service, we fulfill orders quickly to get them to you as soon as possible. As a result, there is a short time frame where we are able to change or cancel orders. If you contact us immediately we will try our hardest to make any changes but are unable to guarantee it.

If you are looking to cancel an order that was recently placed, please contact us immediately at admin@montaukoutfitters.com Monday thru Friday between 8am & 5pm ET and our team will be happy to assist you.

Please note that once an order has shipped we cannot change the address.

We take great pride in all of our packaging, but do not offer gift wrapping services at this time.

If you are not 100% satisfied with our products, we're happy to accept exchanges and returns of unworn, unwashed and undamaged merchandise. All exchanges and returns much be initiated within 30 days of delivery to be eligible. All returns must be accompanied by the original packing slip or receipt.

To initiate an exchange or return, please reach out to our team at admin@montaukoutfitters.com.

Got questions? Read through our full exchange and return policy to see if it's answered there. If not, please contact us via this form.

We make every effort to have our products available for exchanges. If for some reason the item you'd like is currently backordered, please contact us at admin@montaukoutfitters.com and we will reserve one for you. It will ship as soon as it is received in stock. If the product you'd like to exchange for has been or is being discontinued, we will make every effort to get you one and will contact you via email or the phone number you provided with your return to discuss alternatives if needed.

After we receive and process your return, we’ll send you a confirmation email and issue the appropriate refund to your original form of payment within two business days. Please note that it may take up to 10 additional business days for your credit card statement to reflect the refund. Unfortunately, this part is out of our control.

Items marked "Custom" or "Final Sale" are for keeps. There are no returns or exchanges on "Final Sale" items.

We work hard to fulfill your orders quickly and accurately. Orders placed weekdays before 5PM ET are processed next business day. Orders placed after this time or over the weekend are processed on the following business day. When applicable, our free shipping offer is via USPS and packages typically arrive within 3-5 days of their ship date.

During US holidays and and around Father's Day, packages may experience a 1-3 business day delay; we promise getting you exactly what you ordered as fast as possible is our priority.

Our fulfillment center operates in accordance with all major U.S. holidays. All orders placed on a holiday will be fulfilled the next business day.

We currently do not ship orders outside the US.

There are several reasons why a shipment might be delayed. Typically, delays result from order-related data discrepancies. For instance, if incomplete shipping information is provided such as a missing apartment number or the incorrect zip code, your order may be delayed.

Your order may also be delayed if the item you order is on backorder / preorder or out of stock. If the item is out of stock and we will not be receiving any more, a customer service representative will contact you.

Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and Meta Pay.

We periodically offer deals, promotions or final sale offers. When we do, discounts and offers cannot be combined.

Montauk Outfitters is based in Montauk, NY. Though we may not have a physical office space, we welcome you with open arms to visit the East End, and if you find yourself nearby, don't hesitate to reach out! There's a cold beverage on us with your name on it. Cheers!